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      Refund policy

      Right of withdrawal

      In case of purchase of products or services on www.sellerepente.com, the user has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform Maclart Srl of the decision to withdraw by means of an explicit declaration sent to info@repente.it.

      Effects of withdrawal

      If the User withdraws from this contract, they will be reimbursed for all payments made to Maclart Srl, including delivery costs (except for additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery, which is offered as standard, or any paid fee), without undue delay and in any case no later than 14 days from the day on which Maclart Srl is informed of the User's decision to withdraw from this contract. Said refunds will be made using the same means of payment that were used for the initial transaction, unless the User has expressly agreed otherwise; in any event, the User will not incur any costs as a result of this refund. The refund may be suspended until the goods are received or until the User provides proof that the goods have been returned, whichever occurs earlier.
The User is required to return the goods to Maclart Srl within 14 days from the day on which they have communicated the withdrawal from this contract. To start the return procedure, the User is requested to write an email to info@repente.it and follow the instructions provided by Maclart Srl. The User is responsible only for any diminished value of the goods resulting from handling the goods in a way that is different from the one that is necessary to establish the nature, features and operation of the goods.

      Restrictions on the right of withdrawal for products

      Damaged, modified or used products are not replaced or refunded, even partially. The User must insert a copy of the delivery document received inside the packaging box.

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